World Travel Warehouse Terms & Conditions
PLEASE READ THIS NOTICE.
ACCEPTANCE OF TERMS DURING COMPLETION OF ONLINE PURCHASES CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES PURCHASED VIA WORLD TRAVEL WAREHOUSE
World Travel Warehouse in its capacity (hereafter referred to as the “agency”) is acting in the role of Agent for numerous travel industry product suppliers (identified on your accompanying travel documents) in selling travel related services or in accepting reservations or bookings for services. These services, and travel products are not directly owned by this travel agency (such as Air and Ground Transportation, Hotel Accommodations, Cruises, etc.)
Agreement Between the User and World Travel Warehouse
World Travel Warehouse Web site is presented to you under the terms and conditions set out in this document. By using this site, or completing reservations via World Travel Warehouse booking software, your consent is implied via your reservation completion. For example, we can only deliver the product you have purchased if you provide us with your address.
Links to Third Party Sites
World Travel Warehouse website contains links to the Web sites of other companies or suppliers. These sites are in no way endorsed, nor controlled by World Travel Warehouse. We only suggest and offer these links to various suppliers as further information which we hope will assist you in making your travel purchases from suppliers we support. We cannot guarantee the content contained on affiliate or supplier sites in any way. These links are provided for your convenience and information only. You may use them for reference or not, at your discretion.
World Travel Warehouse will always endeavour to source the best value travel for your requests as provided in our quotes. We normally fulfill most client requests within 2-3 quotes. We ask our clients to realize that quotes completed and the work involved for each quote takes time, and is completed in most cases on a no charge basis. However, please note if the number of unique quotes required by any client exceeds 5 in number, we reserve the right to request a fee before completing any further work on the client's behalf. We thank you for respecting our time as we do yours.
Reservations are subject to space availability in the appropriate class, at the time of booking. Each time you make an online reservation through World Travel Warehouse electronic booking software, confirmation via email will occur immediately. If you do not receive this email confirmation, please contact us to confirm that your reservation with the specific supplier was indeed completed. In the event that your travel plans are modified or changed due to mechanical, weather, or carrier business conditions, World Travel Warehouse will contact you to inform you of these disruptions.
Reservations (Requested by Clients) with non-preferred suppliers
We understand from time to time that there is a supplier that you may know of, or be comfortable booking with, that we, as your agent of choice have not done business with before. If you request that we complete a booking for you, with a non-preferred and unvetted supplier, you (the Client) assume ALL RESPONSIBILITY for dealing with that supplier, whether booked by us, or by you directly. World Travrl Warehouse, shall under no circumstances be held liable for
All group reservations may be requested by phone or by sending an email. Group bookings may not be booked electronically. Definition of a group may be subject to terms and conditions determined by each individual supplier.
Forms of payment are various major credit cards (normally Visa, Mastercard, Amex).
We will take accept e-transfers with an additional $25.00 administration fee
Credit card bookings
Your authorization to use your Credit Card number indicates your acceptance of our booking terms and conditions, whether or not you have actually signed the appropriate draft.
Chargebacks will be levied a fee of $50 per passenger
As E-Tickets are the industry standard commencing January 2008, all documentation will be in the form of electronic documents. If you prefer to receive paper tickets (which must be couriered), these courier costs will be paid by the client accordingly.
The acceptance of tickets and or vouchers shall be deemed to be consent to the above conditions.
CANCELLATION & REFUNDS
All requests for refunds must be made in writing to World Travel Warehouse (email written format is acceptable).
All cancellations are subject to a $100 World Travel Warehouse administrative charge + any applicable airline & supplier cancellation charges.
ALL PASSENGERS ARE AUTOMATICALLY BOUND BY ANY SUPPLIER'S TERMS AND CONDITIONS ONCE A BOOKING IS UNDER DEPOSIT.
FAILURE TO READ THE SUPPLIER'S TERMS DOES NOT RELEASE ANY PASSENGER FROM CANCELLATION PENALTIES.
All prices quoted are in Canadian or American funds (as noted throughout our site), depending on the gateway & supplier. Prices are subject to supplier's terms and conditions and also subject to change without notice.
Taxes and Surcharges
Airport and other departure taxes, as well as Canadian/US transportation taxes and surcharges are subject to change at any time.
Schedules are subject to change without notice. It is therefore the responsibility of passengers to reconfirm flight times prior to departure. The Agency and Supplier assumes no responsibility to the passenger for any loss, delay, or other inconveniences incurred in connection with any flights. All passengers must reconfirm the minimum check in time at the airport with the airline prior to departure.
Every effort is made to ensure the information provided on the World Travel Warehouse site is accurate and free of errors. Changes are made to the site on an ongoing basis to improve the site. That said, the World Travel Warehouse Web site is not intended as a source of personal, or legal information. Users should consult the appropriate embassy, consulate or government department for information related to the specific country you will be visiting.
You assume total responsibility and risk for your use of the site and the Internet. World Travel Warehouse provides the site and related information "as is" and does not make any express or implied warranties, representations or endorsements whatsoever with regard to the service, any merchandise information or service provided through the service or on the internet generally. World Travel Warehouse shall not be liable for any cost or damage arising either directly or indirectly from any such transaction made outside of World Travel Warehouse direct transactions. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the Internet generally.
LIMITATION OF LIABILITY
In no event shall World Travel Warehouse or third party distributors or providers be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which:
(a) arises out of or is in any way connected with any use of this site or content found herein;
(b) any failure or delay (including but not limited to the use of or inability to use any component of this site for reservations request, information inquiries or any other content obtained through this site);
(c) the performance or non performance of World Travel Warehouse or third party distributors or providers, even if such party has been advised of the possibility of such damages by other party. If, notwithstanding the foregoing, World Travel Warehouse or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, World Travel Warehouse and third party provider and distributor's liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found.
This agency, therefore, will not be held responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members. Unless the term “Guaranteed” is specifically stated in writing on your tickets, invoice or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects.
**We ALWAYS recommend travel insurance as the best way to secure your travel purchase. Between weather delays, mechanical issues, numerous airlines and Tour Operator's declaring bankruptcy in this erratic economy, we strongly suggest you consider Travel Insurance as that is the ONLY security you against losses of your travel investment dollars.**
Agency shall not be responsible for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions out side the travel agent’s control. Agency shall further not be responsible for losses incurred due to supplier insolvency, and urge all travelers to take the necessary precautions and purchase Travel Insurance.
Traveler assumes complete and full responsibility for, and hereby releases the agent from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel.
By embarking upon his/her journey, the traveler voluntarily assumes all risk involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks as well as possible travel industry supplier bankruptcies and medical and climatic disruptions, and is advised to obtain appropriate insurance coverage against them, which is available for additional costs through World Travel Warehouse. Traveler’s acceptance of tickets, reservations, or bookings accompanying this document shall constitute the traveler’s consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
Cancellation & Refund Policies:
World Travel Warehouse and our certified travel counsellors always source the best suppliers to fit each of our clients particular needs, we are an agent for these suppliers.
As such, we are obligated to adhere to each supplier's unique cancellation and refund policies, per supplier's terms and conditions. As part of your travel purchase, we encourage you to read your travel supplier's contract in its entirety. Please contact us if you have any questions at all about your contract with the travel supplier you have purchased from.
We remind our clients that the sole responsibility lies with the traveller, to ensure that they have fully read, met and complied with all terms and regulations as set forth by the specific supplier the client chooses. The duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel remains the final responsibility of the individual traveler.
Monday to Friday: 9AM to 9PM
Saturday: 9AM to 12 PM