Pre-packaged Itineraries (all tours listed on our website are pre-packaged itineraries):
We book pre-packaged tours with no fees (the suppliers pay us commission to sell their tours).
However if you request any customization to a basic package, the below "package customization" fee will be added.
Package Customization or Independent Itineraries:
Due to the time required to customize itineraries for our clients, we charge a non-refundable fee of $150-$300 PER PERSON
1) $150/pp: 1 country/1 week daily itinerary
2) $300/pp: 2 or more countries detailed, day-by-day with hotels, sightseeing, and transportation between cities/countries and/or destinations) for customized or detailed point-to-point independent itineraries, or 2 week daily itineraries.
3) If your requests are highly detailed and time-consuming, we may charge up to 10% of your booking total.
- For groups of 4 or more persons travelling together, we will reduce this customization fee as appropriate.
- For last minute, detailed planning, and/or fully non-commissionable items being booked, this fee could be higher than $300/pp up to a miximum of 10% of your booking total, but we will always advise you of the amount you can expect to pay for our professional and detailed advice in advance of any charges or planning being completed.
- We always give you the option to not move forward with any planning, but we do ask that you respect our professionalism and refrain from asking us to work out a daily itinerary for you for free.
NOTE: We will provide one basic quote (to give you a ballpark figure of how much your travel plans should come to roughly) free of charge. Once we start customizing any itinerary, we will request a credit card authorization form to be signed in advance of further work being completed for the planning fee. Thank you for your understanding.
Examples of the added value services we provide:
- register your trip with Foreign Affairs Canada/US State Department (upon request)
- seat selection, meal selection aboard International flights
- special request requiring contact with hotels
- arranging any upgrade requests for Honeymoon/Anniversary Vacations
- miscellaneous other added value services we complete for our clients
from $50/person (This fee will be included in your destination wedding quoted price per person).
Canadian Domestic, Cross-Border (Canada/USA) fares: $50/ticket
International Fares & Points Tickets: $75/ticket
Low-cost carriers (Europe): $55/ticket
NOTE: We do not charge any ticketing fees for flights that are booked in conjunction with a tour product
LAST MINUTE & ALL INCLUSIVE pkgs
Complimentary booking (However, if you require in-depth, personalized consultation regarding your resort choice (more than 6 reply emails) an additional $25 consultation fee will be charged to your card)
Complimentary booking (no fee)
NOTE: REALLY low cost cruises (Ex: $299 for a 4-7 day cruise) will automatically be levied an additional $45/person fee
(Globus, Trafalgar, Insight, OnTheGo Tours, Tauck, A & K, etc.)
Complimentary booking and we do not charge any ticketing fee to book your air in conjunction with your tour
Minimum $15.00 Courier fee will automatically be charged to your card for document delivery when your travel documents are hard copy and not e-documents.
CARS & BOUTIQUE HOTELS
from $45 per booking (Please note this may be higher for very complex boutique hotel searches, contacting hotel directly for reservation speecifics and non-commissionable bookings)
OTHER PRODUCTS & MISCELLANEOUS
Other online websites: from $45 per ticket/booking, and in authorizing us to purchase products from other online retailers (ex: Air Berlin, Vueling, Expedia, etc)
NOTE: By asking us to purchase from any online source on your behalf, you automatically AGREE TO BE FULLY BOUND by ALL SUPPLIER'S TERMS & CONDITIONS, without restrictions.
Please note we WILL price match if you find the exact same product, same dates priced lower elsewhere.
If you request us to make a change to your dates of travel, or cancel your booking, please note the extra time involved in such as request, and that we will no longer earn any commission once your booking is cancelled, therefore an administration fee of $55 (changes) or $100 (cancellations) will be charged to your card on file. We appreciate your understanding.
Monday to Friday: 9AM to 5PM
Saturday: 9AM to 12 PM